Service and Enterprise Management Solutions

Quadratek Consulting works with major companies and small - medium size enterprise (SME) organisations across the world to deliver IT service management solutions. We have developed extensive experience specifically in the Retail, Finance, Pharmaceutical, NHS, Local & Central Government and Defence & Intelligence arenas;

• Through the architecture, design and   implementation of CA "Enterprise Services" software
• By providing "Best Practice" ITIL process consulting services
• Through the management and delivery of SME Support helpdesk services

CA Enterprise Services

Having chosen to create a high level partnership with Computer Associates (CA) early on in Quadratek's development, the relationship remains strong 10 years later. "As an Enterprise Services partner, Quadratek has the size and skill to develop Service Management solutions around CA product not just as a reseller, but by adding unique value through our internal domain knowledge, design, architecture, implementation and support teams" says Graham Webb, Associate Director. Testament to this relationship, CA frequently turns to Quadratek to architect, design and implement CA solution to their own customer base of blue chip clients, too.

To find out more on the CA Enterprise Services suite of software, go to http://www.ca.com

ITIL Process Consulting

The "Information Technology Infrastructure Library" (ITIL) has become the standard in IT Service Management best practices, with its emphasis on standardising IT processes and building a common language. Indeed, the ITIL best practice processes are supported by the British Standards Institution's "Standard for IT Service Management" - BS15000, and the International Standard ISO 20000.

ITIL helps businesses better manage and optimise the cost and quality of IT services, and Quadratek have invested heavily in training and developing its' consultants ITIL process knowledge. Through it's specialist ITIL process consultants, Quadratek can help your business implement ITIL practices and increase the value IT provides.

SME Support

Quadratek recognise that, for many businesses, the cost of employing a dedicated quality support service is massively prohibitive. Utilising the skills and knowledge that Quadratek have developed in supporting major organisations, we have made quality technical support affordable for any size of business. The technical support of IT - hardware, software, network management, applications and services is critical and directly related to the ability of that business to deliver against it's core objectives.

Quadratek are able to offer a tailored, cost-effective 24 hour support and incident management service, and web-based solution for the smallest of businesses or the largest of organisations.