Service Packages

No matter how large your organisation or how complex your IT infrastructure, Quadratek helps you stay operational. And when faults or problems, do occur, we’ll get you working again as soon as possible.

Our service desk handles all incidents, problems and change requests in a single award-winning IT automation platform that integrates basic IT tasks.

We use secure remote access and direct computer management to diagnose and rectify faults – and minimise our impact on your work.

Choose from three Quadratek Service Desk packages:

GolD

  • access to a dedicated service desk team
  • secure remote and telephone based support
  • server and network support
  • desktop support
  • assured response times
  • standard business hours coverage

Diamond

  • dedicated service desk with unlimited telephone and remote support
  • 24/7 core application monitoring and alerting
  • backup monitoring and alerting
  • user and systems administration
  • moves, adds and changes (MACs)
  • management of third party vendors
  • server, client and LAN/WAN/WLAN support
  • executive summary status reporting
  • Microsoft Patch and service pack management for servers
  • automated, scheduled server maintenance and housekeeping
  • 1 hour service level
  • optional extended hours coverage

Platinum

  • unlimited telephone service desk for all users
  • unlimited secure remote support for all users
  • assured response times
  • unlimited on-site support visits
  • 24/7 server monitoring and proactive alerting
  • daily backup monitoring and alerting
  • user administration and system changes
  • management of third party vendors
  • executive summary reports
  • Microsoft Patch and service pack management for servers and workstations
  • automated, scheduled server/workstation maintenance and housekeeping
  • 1 hour service level
  • optional enhanced business hours